FAQs

Below are a series of questions. However, if you still have a question, you can give us a call or email and we will try and assist where possible

Orders

How do I find the product I want to buy?

You just need to find a product by category on the main bar. All products are sorted by main categories or functionalities (e.g. stationary tanks).

I found an interesting product, but it is not in stock. What to do?

Please check availability using the contact details provided on the website - by e-mail or by phone +48 61 66 09 444.

I have already chosen what I want to buy. How to make a purchase?

You add the selected product to the basket and complete the other data necessary in the order processing process.

I do not want to or cannot place an order online. What to do?

We will ask you to provide such information by e-mail or telephone. We will reply as soon as possible.

Delivery

What are the costs of shipping the goods?

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What does an order with home delivery look like?

Please write down the personal collection in the comments to the order. Each time you will receive a notification about the availability of goods, date of receipt and working hours. The current Covid-19 rules must be strictly adhered to when collecting in person.

What is the pickup in person?

Please write down the personal collection in the comments to the order. Each time you will receive a notification about the availability of goods, date of receipt and working hours. The current Covid-19 rules must be strictly adhered to when collecting in person.

Can I open the package at the courier?

Depending on the services provided by the subcontractor and according to the courier's working time, you can open the package. From the moment of delivery, if you notice any irregularities that may be a consequence of the delivery process - the store should be notified, providing the order number. We will contact the courier company to write the protocol. Your response time from delivery is 7 calendar days.

Guarantee

What guarantee will I get?

You will receive warranty documents each time the goods are delivered, depending on the type of product ordered.

How can I request a return of goods?

You can report a return by sending a message to the following address: serwis@e-zbiorniki.pl, or sklep@e-zbiorniki.pl

I want to send the goods back to the store. How do I address a package?

The address details are on the invoice.

When do I lose my right to return the goods?

According to the standard warranty conditions - the complaint will not be accepted in the cases described in the warranty card.